FREE SHIPPING WORLDWIDE ON $200+ | FREE SAMPLES WITH FULL SIZE PURCHASE

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FAQ

Products

What makes your products unique?
When we set out to create the line, we sought to challenge the common perception that natural means less effective. We combine the latest natural skincare technology with aromatherapy to produce products that are highly concentrated and one of a kind. Each product from Akar is crafted from only the finest natural ingredients that are organic, wildharvested or gathered from the Tibetan plateau. You will never find synthetic fragrances, harsh detergents, harmful chemicals or toxic preservatives in any of our products. We disclose all our ingredients on our website so you can know exactly what you are putting on your skin.

What are the shelf lives of your products?
All products from Akar are 100 percent natural. They do not contain any synthetic preservatives but because of our unique blends and packaging, we guarantee a two year shelf life unopened and 6 months opened.

Where are your products manufactured?
All products are manufactured in-house with love and care to ensure their quality and freshness.

Why does the product look and smell different from my last order?
All ingredients are sourced from nature and their appearance and scent could vary due to climate and soil. In addition, we also source our ingredients from different places, which could result in slight variations batch to batch. However, our formulations are always the same.

Are your products tested on animals?
No. None of our products are tested on animals. We are against animal testing, so instead, all our products have been tested on close friends and family.

Shipping

After I place my order, how long will it take for my order to ship?
Because we manufacture in small batches, we may take up to five business days to process your order.

What are the charges for shipping?
We offer free Express worldwide shipping on all orders over US$200. For orders up to US$99, shipping charge is US$10 and US$5 for orders between US$100 - US$199. Most orders are delivered within 3 business days from the order's ship date.

Sample kits are shipped via local post, which on average takes between 6 to 9 business days but can sometimes take up to 20 business days from the order's ship date to arrive.

Please note that we are not responsible for custom charges you may incur and advise you to check with your customs department before placing an order.

Do you ship internationally?
Yes! Please refer to the previous question for shipping charges.

Returns & Exchanges

Do you accept return and exchanges?
We do not take returns or exchanges at the moment. However, if our products were damaged upon arrival, we will happily send over another package.

Payment

What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard and American Express.

How do I know if my order was placed?
You will receive an email notification to the email address provided after placing the order, confirming that your order has been received. 

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