FREE EXPRESS SHIPPING ON ORDERS $200+ | COMPLEMENTARY SAMPLES WITH FULL SIZE PURCHASE

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FAQ

Products

WHAT MAKES AKAR PRODUCTS UNIQUE?
When we set out to create the line, we sought to challenge the mass perception that natural means less effective. We combine the latest natural skincare technology with aromatherapy to produce products that are highly concentrated and one of a kind. Each product from Akar is crafted from only the finest natural ingredients that are organic, wild harvested or gathered from the Tibetan plateau. You will never find synthetic fragrances, harsh detergents, harmful chemicals or toxic preservatives in any of our products. We disclose all our ingredients on our website so you can know exactly what you are putting on your skin.

WHAT IS THE SHELF-LIFE OF AKAR PRODUCTS?
Akar Skin products are completely filler-free, and highly concentrated. Because they contain no filler, the shelf-life is longer and the product is far less vulnerable to bacterial growth. The result is a full spectrum of efficacious, long-lasting benefits. All products from Akar are 100% natural. They do not contain any synthetic preservatives but because of our unique blends and packaging, we guarantee a 18 months shelf life unopened and 6 months opened.

WHERE ARE AKAR PRODUCTS MANUFACTURED?
All products are manufactured in-house with love and care to ensure their quality and freshness.

WHY DOES MY NEW AKAR PRODUCT LOOK/SMELL DIFFERENT THAN MY LAST ONE?
All ingredients are sourced from nature and their appearance and scent could vary due to climate and soil. In addition, we also source our ingredients from different places, which could result in slight variations batch to batch. However, our formulations are always the same.

WHAT ARE THE SEDIMENTS IN AKAR PRODUCTS?
The cloudy precipitate is naturally present in our oil. Due to a variety of fatty acids, some components of our oil tend to solidify under cooler temperature but the quality remains the same.

DOES AKAR TEST ON ANIMALS?
Never. None of our products are tested on animals. We are against animal testing, so instead, all our products have been tested on close friends and family.

Shipping

AFTER I PLACE MY ORDER, HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Because we manufacture in small batches, we may take up to five business days to process your order.

WHAT ARE THE CHARGES FOR SHIPPING?
We offer free Express worldwide shipping on all orders over US$200. For orders up to US$99, shipping charge is US$10 and US$5 for orders between US$100 - US$199. Most orders are delivered within 3 business days from the order's ship date.

Please note that we are not responsible for custom charges you may incur and advise you to check with your customs department before placing an order.

DO YOU SHIP INTERNATIONALLY?
Yes! Please refer to the previous question for shipping charges.

Returns & Exchanges

DO YOU ACCEPT RETURN AND EXCHANGES?
We do not take returns or exchanges at the moment. However, if our products were damaged upon arrival, we will happily send over another package.

Payment

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including Visa, MasterCard and American Express.

HOW DO I KNOW IF MY ORDER WAS PLACED?
You will receive an email notification to the email address provided after placing the order, confirming that your order has been received. 

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