Refund policy

Returns & Refunds

We offer free returns within 30 days of purchase.

Your satisfaction means everything to us. If you're not completely satisfied with your AKAR purchase, we're here to make it right.

To be eligible for a return, your item must be in its original condition — unused, unopened, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, simply reach out to our team at hello@akarskin.com. Once your return is approved, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@akarskin.com so we can evaluate the issue and make it right.

Exceptions

As a beauty brand, please note that opened or used products cannot be returned due to the personal care nature of our goods. We also cannot accept returns on sale items or gift cards. If you have questions about a specific item, don't hesitate to reach out.

Exchanges

The fastest way to get the right product is to return your original item and, once your return is accepted, place a new order separately.

European Union — 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in its original condition — unused, unopened, and in its original packaging — with proof of purchase.

Refunds

Once we receive and inspect your return, you'll receive an email confirmation with the status of your refund. If approved, your refund will be credited to your original payment method. Please allow up to 10 business days for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@akarskin.com.